jlive's Privacy Policy — Your Information Is Fully Secure

jlive ("we", "us", or "the platform") operates an online gaming service for players in Bangladesh. This privacy policy applies to all users of the jlive.bar website and all registered members.

We believe you should have full control over your personal information. That is why we use SSL encryption technology to keep all your data secure and do not share it with any third party without your permission.

By reading this policy, you will understand what information we collect, why we collect it, and how firm our commitment is to protecting your data. Continuing to use our service indicates that you agree to the terms of this policy.

jlive collects various types of information to provide its services. This information comes from two main sources: what you provide directly, and what is collected automatically while you use our services.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• Identity verification documents (national ID or passport — as part of the KYC process)
• Content of communications with the support team

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Time of site access and session duration
• Pages visited and click patterns
• Information obtained from cookies and similar tracking technologies
• Gaming history and transaction records

We use your information only for the following legitimate purposes. No information is used for unnecessary or unrelated purposes.

3.1 Account Management & Service Delivery

Your information is essential for creating and managing your account, handling the login process, processing deposit and withdrawal transactions, and delivering gaming services without interruption.

3.2 Identity Verification & Fraud Prevention

Verifying your age and identity, preventing unauthorized access, and stopping financial fraud are part of our responsibilities. For this we follow the KYC (Know Your Customer) process.

3.3 Customer Support

Our 24/7 live chat and email support team may access your account information to resolve your issues. This access is limited solely to the purpose of providing assistance.

3.4 Security & Platform Improvement

We analyze usage patterns to ensure site security, identify technical issues, and improve the user experience.

3.5 Responsible Gaming

By monitoring your gaming behavior, we can identify potentially problematic patterns and offer assistance when needed. This is part of our responsible gaming commitment.

jlive does not sell your personal information. However, in certain specific situations it becomes necessary to share information with trusted third parties.

4.1 Payment Processors

To complete financial transactions, we share the necessary information with bKash, Nagad, Rocket, and Upay. This information is used solely to process the specific transaction.

4.2 Technology & Service Providers

Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft), hosting providers, and analytics services help us run our operations. Strict data protection agreements are in place with all such providers.

4.3 Legal Obligations

It is our legal responsibility to disclose information when required by a court order, a regulatory authority's request, or applicable law. In such cases we disclose only what is legally required.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new ownership. We will send you notice before any such change takes place.

Cookies are small text files stored in your browser. jlive uses several types of cookies.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, managing security tokens, and running core functions. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences such as language selection and display settings. They improve your experience while using the site.

5.3 Analytics Cookies

We collect information about which pages are visited most and where users spend more time in order to improve our services. This information is analyzed in aggregated form.

You can disable non-essential cookies at any time through your browser settings. However, this may limit some functionality of the site.

jlive maintains industry-standard technical and organizational measures to keep your information secure.

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Password Hashing: Your password is never stored directly — it is kept only in hashed form.
• Access Controls: Only authorized staff are granted limited access to specific data.
• Regular Security Audits: Regular security tests are conducted to identify system vulnerabilities.
• Firewall & Cybersecurity: An advanced firewall system prevents unauthorized access.
• Staff Training: All our staff are trained in data protection best practices.

If a security breach occurs, we will notify affected users at their registered email address as soon as possible and take the necessary protective steps.

We do not retain any information longer than necessary. Different retention periods apply to different types of information.

• Account Information: Retained for as long as the account is active and for as long as needed after closure to meet legal obligations.
• Financial Transaction Records: Retained for the required period for financial accountability and audit purposes.
• KYC Documents: Identity verification documents are retained in accordance with applicable regulations.
• Support Communications: Retained for a set period to ensure the quality of customer service.
• Log Files: Retained for a limited period for security purposes, then automatically deleted.

When the retention period ends, information is securely deleted or anonymized in a way that no individual can be identified from it.

jlive is committed to giving you maximum control over your personal information. Your key rights are described below.

8.1 Right to Access

You may request a copy of the information we hold about you at any time. We generally complete such requests within 30 days.

8.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. You can update much of your information directly through your profile settings.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, this right may be limited where there are legal obligations or incomplete transactions.

8.4 Right to Object to Processing

If you believe your information is being processed inappropriately, you may raise an objection. We will review every objection with due attention.

8.5 Right to Portability

You may receive the information you have provided in a structured, commonly used, and machine-readable format.

To exercise the above rights or for any questions, please contact our support team.

jlive strictly refrains from providing services to anyone under the age of 21. Age is verified at the time of registration and confirmed during the KYC process.

We do not intentionally collect personal information from anyone under 21. If we become aware that a minor has created an account, that account and the associated information will be deleted immediately.

This privacy policy may be updated from time to time due to technological changes, the addition of new services, or legal changes. For significant changes, we will take the following steps.

• The "Effective Date" at the top of the policy will be updated.
• A notice about significant changes will be sent to your registered email address.
• The first time you log in after a change, you will be informed about the updated policy.

Continuing to use the service after a change indicates that you agree to the updated policy. If you object to any change in the policy, you always have the option to request that your account be closed.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact our data protection team.