jlive Terms and Conditions

Section 1: General Introduction

These terms and conditions ("Terms") govern the use of the jlive platform and all associated services ("Services"). By accessing the jlive website, creating an account, or playing any game, you ("User") are considered to have fully read, understood, and accepted these Terms.

jlive operates a safe and reliable online gaming platform for players in Bangladesh. We ensure the highest level of security and transparency by following SSL encryption and fair play principles. These Terms are available in both English and Bengali; in the event of any conflict, the Bengali version will take precedence.

These Terms must be read together with our Privacy Policy and Responsible Gaming Policy, which are an integral part of this document.

Section 2: Eligibility and Age Requirement

The following eligibility conditions must be met to use jlive services:

Age: You must be 21 (twenty-one) years of age or older. jlive services are strictly prohibited for minors.
Legal Capacity: You must be legally capable of entering into a contract.
Single Account: A maximum of one account per person is permitted.
Playing on Your Own Behalf: You will play in your own interest and with your own funds, not on behalf of anyone else.

jlive reserves the right to immediately close any account that provides a false age or false information, at any time. This platform is for users aged 21 and above only.

Section 3: Account Registration

3.1 Registration Process

To create an account on jlive, you must provide accurate, complete, and up-to-date personal information. Providing false information is a violation of these Terms and may result in account termination.

3.2 Account Security

It is your responsibility to keep your account password and login details confidential. You are personally responsible for all activities carried out from your account. If you suspect any unauthorized access, notify jlive support immediately.

Use a strong password made up of a combination of letters, numbers, and special characters.
Do not allow anyone else to access your account.
Avoid logging in from public devices or public Wi-Fi.

3.3 Verification

jlive may request necessary documents for identity and age verification at any time. jlive reserves the right to hold withdrawals until verification is complete.

Section 4: Deposits and Withdrawals

4.1 Accepted Payment Methods

jlive currently supports deposits and withdrawals through the most widely used mobile banking methods in Bangladesh:

bKash — Bangladesh's most popular mobile wallet
Nagad — Digital financial service of the postal department
Rocket — Dutch-Bangla Bank's mobile wallet service
Upay — United Commercial Bank's mobile wallet

4.2 Minimum Amounts

Minimum Deposit: ৳100 (by any method)
Minimum Withdrawal: ৳1,000

4.3 Withdrawal Processing Time

Approved withdrawals are generally processed within 10 to 45 minutes. Some cases may take additional time for identity verification or security review.

4.4 Deposit and Withdrawal Policy

Deposits are credited to the account instantly.
Withdrawals will be processed only through the same method used for the deposit.
The name on the account and the name on the payment account must be identical.
In the case of any suspicious transaction, jlive reserves the right to hold funds until an investigation is complete.

Section 5: Bonuses and Promotions

5.1 Welcome Bonus

jlive offers new members a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example, a deposit of ৳1,000 will earn a ৳1,000 bonus, giving a total balance of ৳2,000.

5.2 Wagering Requirements

Before withdrawing winnings from a bonus, you must wager 15 times the bonus amount. Example: ৳1,000 bonus × 15 = ৳15,000 in wagers must be completed before bonus winnings can be withdrawn. Wagering is calculated on the bonus amount, not the total balance.

5.3 General Bonus Terms

Each bonus has a specific validity period; expired bonuses are automatically cancelled.
Claiming bonuses using multiple accounts is strictly prohibited.
If abuse of any bonus is proven, the bonus and related winnings will be cancelled.
jlive reserves the right to modify, suspend, or cancel any promotion.
Full bonus terms will be stated on the relevant promotional page.

Section 6: Gaming Rules

6.1 Game Settlement

The outcome of all games is determined through technically and mathematically accurate processes. If an incorrect result is displayed due to a technical error, jlive reserves the right to settle according to the correct result.

6.2 Validity of Bets

A bet will be considered valid only when the system has successfully accepted and confirmed it. Incomplete bets due to internet disconnection may be considered void.

6.3 Use of Software

The use of automated betting software, bots, scripts, or any form of artificial assistance is strictly prohibited. If such activity is detected, the account will be immediately closed and winnings will be forfeited.

6.4 Disputes Over Game Settlement

If you have an objection to the outcome of any game, you must notify the support team within 72 hours of the result being published. Complaints submitted after this period may not be considered.

Section 7: Prohibited Activities

The following activities are strictly prohibited on the jlive platform:

Operating an account using a false identity, fake name, or another person's identity.
Creating or operating multiple accounts for the same person.
Exploiting the bonus system to gain fraudulent advantage.
Attempting to hack, phish, or carry out cyber attacks against other users or the platform.
Using the platform for the purpose of money laundering.
Collusion or illegal coordination with other players.
Unauthorized use or distribution of jlive's intellectual property.
Taking unfair advantage by exploiting any technical error.

For any of the above violations, jlive reserves the right to close the account, forfeit the balance, and take legal action if necessary.

Section 8: Account Suspension and Closure

8.1 Closure by jlive

In the event of a violation of these Terms, jlive may temporarily or permanently close any account without prior notice. In cases of serious violations of the Terms, the remaining balance in the account may be forfeited.

8.2 Closure by the User

You may contact the support team at any time to close your account. Before account closure, you will be given the opportunity to withdraw any valid balance, provided there are no violations of the Terms.

8.3 Self-Exclusion

As part of responsible gaming, any player may apply for self-exclusion for a specified period. For more details about this feature, please visit our Responsible Gaming page.

Section 9: Privacy and Data Protection

jlive gives the highest priority to protecting users' personal information. We keep all your data secure using SSL encryption technology.

Full details of how your information is collected, stored, and used can be found in our Privacy Policy. By using the jlive platform, you are also accepting that Privacy Policy.

Your personal information is not sold or transferred to any third party.
Only necessary information is shared with partners required for service delivery.
Information may be provided to relevant authorities in cases of legal obligation.

Section 10: Limitation of Liability

jlive services are provided "as is". jlive is not liable for the following:

Interruption to games or transactions due to internet disconnection or technical disruption.
Unauthorized third-party access to your account due to your own security lapses.
Changes to services due to government regulation or legal changes.
Service interruption due to natural disaster or any other force majeure event.

In any circumstance, jlive's liability will be limited to the actual balance in your account.

Section 11: Responsible Gaming

jlive believes that gaming should be an entertainment activity. We actively promote responsible gaming principles and give the highest importance to player wellbeing.

This platform is for users aged 21 and above only. Never view gaming as a solution to financial problems.

Do not bet beyond your means.
Avoid trying to recover losses after losing.
Set a fixed budget for gaming and stick to it.
Take breaks or set session limits when needed.

For more information and support, please visit our Responsible Gaming page. Our 24/7 support team is always ready to help.

Section 12: Changes to Terms

jlive reserves the right to change, modify, or update these terms and conditions at any time. For significant changes, a notification will be sent to the registered email or through the platform.

Continuing to use the platform after any changes means you have accepted the new terms and conditions. If you do not accept the new terms, you may request to close your account.

The latest version of the terms and conditions will always be available on this page. The date shown at the top of the page indicates the date of the most recent update.

Section 13: Contact

If you have any questions or concerns about these terms and conditions, please contact us:

Live Chat: 24/7 direct chat support — in Bengali and English
Email: [email protected]

Our support team is available 24 hours a day, 7 days a week to serve you.

By starting to use the jlive platform, you confirm that you have read, understood, and agreed to comply with all provisions of these terms and conditions.